Question 1

Total Secure Process

Accepted Answer

24MetalCard take the most care of your financial safety.
Our company does not ask for PIN, access code or any other data related to the security of the customer's card or bank account.

However, for additional protection you have the option to submit a debit/prepaid card with no monetary funds available in your account, or a bank card that is not activated or temporarily blocked during the processing of your order. Once your metal card is processed, all information you have entrusted to us will be deleted from our computer system.

We assume responsibility for keeping your bank information only for as long as we are in possession of the card.

Our company does not copy the card chip and does not retain the customer's bank card details such as the card number, the name on the card and/or possibly the CVV code.

According to the law, our company is a personal data controller. To ensure that your data is processed securely, we have made every effort to implement reasonable and appropriate technical and organisational measures to protect your personal and banking data.

Our website is encrypted with a strong SSL (Secure Socket Layer) and we use secure and regulated payment provider.

Question 2

What we do?

Accepted Answer

In short, we convert any boring plastic debit/credit/bank cards into a working luxurious metal card (Stainless Steel or 24K Gold Plated Stainless Steel).
We transplant the chip from your plastic card onto your new metal card.
(Patented Technology)
 
Everything on the front of the card can be customized if you order a Full Custom Card.After all, it is your card and you can design it anyway you would like. We are here to help you with the design. Just place an order and discuss it with us at info@24metalcard.com
 
You will have a totally functional metal card (insert with chip) except for the tap and pay (NFC) feature. But you can always use Apple Pay, Google Pay or Samsung Pay on your smartphone for the tap and pay feature if you want.

Question 3

How we do it?

Accepted Answer

To be able to have a fully functional metal card you'll need to ship us your existing plastic card. We will then transfer all the data from your old card to your new metal card. 
 
We will also be using our own developed and soon Patented Technology/Method to remove your chip from your original card and transfer it safely onto your new metal card. We will return your original card along with your new personalized luxury metal card.
 
Please note that once we remove the chip from your original plastic card, that card will no longer be functional. You will only be able to swipe with it. You will be using your new metal credit card in its place.

Question 4

Does it work on ATM machines and everywhere else?

Accepted Answer

Yes, your new luxury metal card does work in ATM machines and everywhere else.But just like any other metal card it is not really recommended to use these cards in ATM machines or any machine that requires the full insertion of the card into the reader.
 
Due to the metal cards being heavier than plastic cards, some full insertion machine’s rollers may be too stiff to eject the card. It's better if you only use part insertion devices, where you can always see part of the card, in order to remove it manually.
 
Some ATM also support NFC. You can setup your smartphone to use the contactless (NFC) feature (Apple Pay, Google Play, Samsung Pay, etc...) to withdraw money at ATM machines.
 
Your metal card should work every where your plastic card works. Since the only difference now is the housing for the chip. It is no longer sitting in your plastic card but on a metal one. Your card is the chip and not the plastic around it.
 
In the very unlikely event that your metal card does get stuck in these ATM machines, simply walk into the branch with your ID to claim your card back.

Question 5

Does the TAP and PAY function (NFC) still work?

Accepted Answer

No, it will not. But you can always use your smartphone to enable “tap and pay” (NFC) with your phone if this is something that you would like to keep. You can use apps like Apple Pay, Google Play, Samsung Pay, etc. for this.
 
The tap and pay (contactless) feature is very tricky. The premium metal we use will be blocking the frequency emitted from the chip and may not be able to register at the POS machine.
 
We are still researching on a technology to enable the transfer of “tap and pay” functionality. At this time we do not have one.

Question 6

Do you offer insurance on the cards?

Accepted Answer

Yes, we do offer insurance (Card Care) for our cards. It is €70 for 365 days from the original purchase date and up to 1 replacement card.
 
This will cover:
Lost cards
Stolen cards
Damaged cards
Bank re-issued cards
Card expiry date (If your card expires within 365 days)
If any of these above mentioned cases occur you can get a new metal card if you have bought insurance.
 
Always send us a new plastic card (with chip on it), don't send us back your old plastic card which we have previously converted (because it has no chip) and don't send us the metal card (we can't take out the chip from the metal housing).
 
Request a new plastic card from your bank if your card is damaged or has expired. 
We recommend you add the (Card Care) insurance option when you place an order. It must be done at the time of purchase. The Card Care insurance includes free one-way shipping from us to you, excluding international shipping.

Question 7

How long does the process take?

Accepted Answer

Send us your plastic card and we will notify you once we received it. We recommend sending this Express so you can always track it online and avoid any delays.
 
Once received we will begin the production of your new custom luxury metal card and it will be ready for postage within 1-3 working days. We will send both your cards new and old back to you.

Question 8

What happens if my card is lost or stolen?

Accepted Answer

Contact your bank immediately. You must treat this the same as any credit or debit card that is owned by the card issuer.
24MetalCard does not cover costs for a lost, stolen or damaged card.
 
If you have purchased the insurance (Card Care) at checkout we will create and ship you back a replacement (1 time) metal card if the occurrence falls between 365 days from original purchase date. 
 
You need to ship us your new plastic card at your own expense but the CardCare+ insurance includes free one-way national shipping from us to you.(for international shipping a quote will be provided)

Question 9

Can I use my own design?

Accepted Answer

Sure, just order Full Custom Card and get in touch with our designers at info@24metalcard.com
 
Upload your design/logo in high resolution if possible. A vector file (.AI , .DXF ) is preferred.
We can work with almost all designs.Please keep in mind our laser can only anneal the colors available on our website.
 
The buyer takes full responsibility in acknowledging that the image/design they sent us is not copyright or trademark infringements.

Question 10

What is the return policy?

Accepted Answer

Returns or refunds will not be given to any customizable products or services.
All sales are final and if you think there is an error in any details of your order, you can contact us at info@24metalcard.com
 
We will try and rectify the issue, however if the customizable process has already begun or is completed, a fee may be charged if you still wish to change the design.

Refunds
The product, being personalised and containing digital elements, can only be returned if it has manufacturing defects in accordance with the provisions of GEO 34/2014 on consumer rights in contracts with professionals and of GEO 140/2021 on certain aspects of contracts for the sale of goods.

Question 11

Where are you located ?

Accepted Answer

Bucharest , Romania

Question 12

Where do you ship?

Accepted Answer

We can ship globally. Please keep in mind that due to the current Global Pandemic shipping may experience slight delays.
 
Please ship your card as a "BUSINESS CARD" NOT AS A CREDIT CARD if needed to avoid possible shipping problems and choose "documents" for reason of export.

Question 13

What we are not

Accepted Answer

24MetalCard is not a bank or credit card company. We do not offer credit, points or other financial services. We only upgrade plastic credit/debit/bank cards (with magnetic strips) by lasering your personal design onto your metal of choice.
 
There are No applications. No annual fees. No hidden fees. No minimum purchase. No credit checks. You can get a custom luxury metal card if you have any plastic card that you would like for us to convert into metal.

Question 14

Our Metal Card Specs:

Accepted Answer

Material: 
24K Gold Plating Stainless Steel , Stainless Steel , Brass
Size: 85.60 mm × 53.98 mm (Standard credit card size)
Weight: ~28 grams (AMEX Centurion® Card is only 14 grams)
Thickness: ~0.8mm
 
Color options:
24K Gold plated (Mirror surface)
Rose Gold (Mirror surface)
Chrome Silver (Mirror surface)
Matte Black
Brass Black
Stay tuned more colours coming soon.

Question 15

ATTENTION!

Accepted Answer

If you have any of these rare chips we cannot convert your card.
If your chip looks different than standard Europian chip (8.5mm x 11.3mm rectangular small chip ) do not send us your card.
If unsure send us a photo of your chip info@24metalcard.com

CUM FUNCTIONEAZA